Patient Privacy Policy
Vivify Health is a remote care management and monitoring healthcare technology provider. Vivify Health develops Vivify Pathways systems for its customers who are care provider organizations using telehealth, remote care monitoring, and general healthcare frameworks. Vivify Health handles and stores data provided by patients to healthcare providers in a secure and safe manner.
To use Vivify Pathways, you must have a care plan with a healthcare provider who subscribes or has implemented Vivify Pathways as it’s Remote Care Management system. The Remote Care Management system is subject to your healthcare provider’s privacy policy.
Please contact your healthcare organization for any concerns or questions about their privacy and security policies.
About the Privacy Policy
The purpose of this Privacy Policy is to inform you about what limited information we collect about you and your health when you use Vivify Pathways devices and the Care Team Portal application. This policy explains how Vivify Health handles your privacy in relation to your care provider.
Vivify Health is obligated to protect the confidentiality, integrity, and availability of your personal information which may be in form of Electronic Protected Health Information (ePHI). This obligation is taken very seriously and all measures are taken to keep your personal information protected according to the Health Insurance Portability and Accountability Act of 1996 (HIPAA) privacy and security rules.
Information Handling and Practices
This section includes the following information:
Data Collection
Vivify Health collects your health-related information through questionnaires and biometric entries on devices in medical kits provided by your care provider. The device can be a Vivify Pathway Home Kit or Vivify Pathways Go (using your existing mobile device). The patient using the Vivify Pathways program connected to their healthcare provider, understands that the healthcare organization may collect, store, process, maintain, share, disclose, use, and transmit your health information including, but not limited to the information concerning the assigned device or characteristics of your mobile device along with any peripherals used for the purpose of managing your health biometric, as well as your personal information, location and other content.
Vivify Pathways collect health information automatically using health kit peripherals (Bluetooth) or entered manually by the patient.
Once collected and submitted, your health information is transmitted to a secure server, and it is not stored on the device.
Data Usage
The information is used by your Care Team member to manage your health plan. Only biometric data provided by you and your responses to the Pathway questions are stored in Vivify Health’s secured database.
Data Disclosure
Vivify Health attempts to minimize the amount of your personal or health information entered via devices based on the Care Team plan or program for you as a patient. Health information entered via devices is disclosed only to your Care Team and application support staff. Vivify Health does not share, sell, or license your health information that it may collect via the Pathways application.
Reviewing your Information
Patients cannot review health information collected once it is entered in the device, but they can reenter health information manually.
Security of Your Health Information
Vivify Health ensures that reasonable administrative, physical and technical security measures are in place to protect your health information from compromise.
Vivify Health ensures effective risk analysis, risk management, and regular Vivify Pathways activities review, which will include but not limited to access and authorization assessments, privacy and security standards, policies and enforcement as it affects Vivify Health workforce,
Vivify Health ensures access to facilities are highly secured and systems used in developing mobile application are physically secured to protect unauthorized physical accesses.
Vivify Health uses encryption mechanisms such as Advanced Encryption Standard 256 bits to protect your information while in storage. Vivify Health employs the use of Transport Layer Security/Secure Sockets Layer certificates and secured tokens while data is in transit.
Vivify Health ensures secured PIN access on the devices issued to patients, protecting from unauthorized access to the Pathways.
You will be reminded to take vital signs through an alert on the device. The tablet will have icons that could make it possible for others who view the tablet in your home to infer health care issues.
Your healthcare provider and application support staff may employ additional administrative, physical, and technical security mechanisms to protect your Protected Health Information (PHI) and Personally Identifiable Information (PII).
Individual Rights
It is your right to gain access to your health records or information, and this can be requested through your healthcare provider; however, Vivify Pathways devices do not allow direct access to any reports or health records. Vivify and its business partners accommodate requests of access through the providers on whose behalf we are providing the services. It is your right under the HIPAA Privacy Rule to request to access, inspect, or obtain a copy of the collected health information which will be handled by your care provider.
Changes to Privacy Policy Agreement
Vivify Health reserves the right to update and/or change the terms of our privacy policy, and as such, we notify healthcare providers who will post such changes in order to keep patients aware of the type of information we collect, how it will be used and under what circumstances, if any, we may disclose such information. If at any point in time Vivify Health, Inc. decides to make use of any personally identifiable information on file, in a manner vastly different from that which was stated when this information was initially collected, the user or users shall promptly be notified by email. Users at that time shall have the option to permit the use of their information in this separate manner.
Vivify Health and its Business partners may notify patients in advance about changes to this Privacy Policy when data practices change due to updates in program or the application.
Acceptance of Terms
Using Vivify Pathways, you are hereby accepting the terms and conditions stipulated within the Privacy Policy Agreement. If you are not in agreement with our terms and conditions, then you should refrain from further use of the Pathways application. In addition, your continued use of the Pathways application following the posting of any updates or changes to our terms and conditions shall mean that you are in agreement and acceptance of such changes.
How to Contact Us
If you have any questions or concerns regarding the Privacy Policy Agreement related to Vivify Pathways, please feel free to contact us at the following email, phone number, or mailing address.
- Email: support@vivifyhealth.com
- Telephone Number: 855-484-8439
- Mailing Address:
Vivify Health, Inc.
7201 Bishop Road
Suite E-200
Plano, TX 75024
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