Viewing Tracking Numbers

Outbound and return tracking numbers are visible for device fulfillment orders, kit device replacement orders, and kit ship/pickup. Any updates to the tracking numbers in the Logistics Portal will update the tracking numbers in the Care Team Portal.

This topic includes the following:

In this topic:

Device Fulfillment Tracking Numbers – EasyPost Microservice

Outbound and return tracking numbers are visible for device fulfillment orders for each device in the record. Tracking numbers are linked to the FedEx tracking number.

Example: Device Replacement Tracking Numbers in Care Team Portal

Example: Device Replacement Tracking Numbers in Logistics Portal

Kit Device Replacement Tracking Numbers – EasyPost Microservice

The EasyPost microservice updates kit device replacement records based on outbound and inbound tracking numbers. Kit device replacement records are updated as follows:

If we received EasyPost status

Records are updated to

Delivered (outbound tracking number)

Delivered to Patient (Fulfillment Record)

In Transit

Picked Up (Fulfillment Record)

Delivered (return tracking number)

Delivered to Logistics (Fulfillment Record)

Kit device replacement records are not created if the system can't find patient data from the Care Team Portal. If a user attempts to replace a device that is not assigned to a patient, or the Logistics Portal cannot communicate with the Care Team Portal, the system displays an error message.

Example: Fulfillment Order Detail Page with Status History

Kit Ship/Pickup Tracking Numbers – EasyPost Microservice

Kit ships and pickups were updated to use the EasyPost microservice. When a kit is marked as Shipped, a tracker is created for the outbound tracking. When the pickup record is created, a tracker is created for the return tracking number. The EasyPost microservice will monitor the tracking number status and update the record in the Logistics Portal when a tracking update is received. Kit ship and pickup records are updated as follows:

If we received EasyPost status

Records are updated to

Delivered (outbound tracking number)

Delivered to Patient (Kit Ship Record)

In Transit

Picked Up (Kit Pickup Record)

Delivered (inbound tracking number)

Delivered to Logistics (Kit Pickup Record)

Example: Kit Pickup Detail Page with Status History